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Texting Policy 

Text messaging provides a convenient means of communication and we prioritize your privacy and confidentiality above all. This Terms of Service Policy outlines the rules and limitations associated with texting as part of our communication channels. By using our text messaging services, you agree to adhere to the terms detailed below. 

Scope of Text Messaging Services

Text messaging may be used for:

  • Scheduling appointments

  • Confirming or canceling sessions

  • General administrative inquiries

  • Sharing brief, non-sensitive information

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Text messaging is not intended for:

  • Emergency situations

  • Therapy sessions or consultation

  • Discussions involving sensitive or confidential health information

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Confidentiality and Security

While we strive to ensure the security of text communication, please be advised:

  • Text messaging is not guaranteed to be a fully secure communication channel.

  • We recommend avoiding the sharing of sensitive personal or health information via text.

  • Messages may be retained by mobile service providers as part of their regular operations.

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Consent

By opting into text messaging services, you provide consent for Compassionate Healing Counseling Services to communicate with you via text for the purposes outlined above. You may withdraw your consent at any time by notifying us in writing or through email.

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Response Times

We strive to respond to text messages promptly during our business hours. Texts received outside business hours will generally be addressed on the next working day. Please note that urgent matters should be communicated using other appropriate channels.

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Fees and Charges

There are no additional fees for texting beyond the standard rates charged by your service provider. Compassionate Healing Counseling Services does not cover any costs incurred through your mobile provider for text communications.

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Limitations

  • Compassionate Healing Counseling Services is not liable for any delays, errors, or non-receipt of messages caused by external factors, such as technical issues with mobile networks.

  • Text messaging does not replace in-person or telehealth consultation and therapy services

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Emergency Communication

Please note that text messaging is not suitable for emergencies. For any urgent concerns regarding your health or safety, immediately call emergency services or visit the nearest emergency facility.

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Opt-Out Process

If you no longer wish to receive text communications from Compassionate Healing Counseling Services, you may opt-out by:

  • Replying “STOP” to any text message

  • Contacting us directly via phone or email

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Updates to This Policy

This Terms of Service Policy may be updated from time to time to reflect changes in regulations or our practices. Updates will be communicated to you and will take effect immediately upon publication.

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Contact Information

Should you have any questions, concerns, or feedback regarding this policy, please contact us:

 

Thank you for trusting Compassionate Healing Counseling Services with your care and communication needs.

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