Privacy Policy 

Information We Collect

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 Personal Information

We collect personal information that you voluntarily provide to us through consultations, intake forms, and other direct interactions. This information may include:

• Your name, address, phone number, and email address

• Date of birth

• Emergency contact information

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 Sensitive and Health Information

As part of providing therapy services, we may collect sensitive information, including but not limited to:

• Medical and mental health history

• Current symptoms or diagnoses

• Details shared during therapy sessions

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 Payment Information

For billing purposes, we may collect payment-related details such as:

• Credit or debit card information

• Insurance provider details

 

How We Use Your Information

We use the information collected for the following purposes:

• To provide therapy services tailored to your needs

• To maintain accurate records for compliance with legal and professional standards

• To schedule appointments and communicate effectively with you

• To process payments and coordinate with insurance providers

 

We do not share or sell SMS opt-in, or phone numbers for the purpose of SMS

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Confidentiality and Disclosure

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Professional Confidentiality

Your privacy is a cornerstone of our practice. Information shared during therapy sessions is confidential. We will not disclose your information without your explicit consent, except in the scenarios outlined below.

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Exceptions to Confidentiality

We may be required to disclose your information in the following circumstances:

• If there is a risk of harm to yourself or others

• When mandated by law, such as in cases of suspected abuse or neglect

• When required by a court order

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 Data Security Measures

We take your data security seriously and implement robust measures to protect your information, including:

• Secure storage of physical records in locked cabinets

• Encryption of digital records and communications

• Limited access to your information by authorized personnel only

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Your Rights​

 

Access and Correction

You have the right to access the personal information we hold about you. If you believe that any information is incorrect or incomplete, please contact us to request corrections.

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Withdrawal of Consent

You may withdraw your consent for the collection or use of your information at any time. However, this may impact our ability to provide therapy services.

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Retention and Destruction

We retain your information for the duration of your engagement with our practice and as required by law. Once the retention period has expired, we securely destroy your records using methods such as shredding or data erasure.

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Use of Third-Party Services

We may use third-party services to facilitate billing, scheduling, or communication. These providers are required to comply with strict confidentiality and data protection standards.

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Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or our practices. Any updates will be communicated to you and will take effect immediately upon publication.

 

Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

• Email: Kristinballoonlpc@chcounselinghtx.com

• Phone: 832-930-4479

• Address: 12337 Jones Rd, Suite 253, Houston, TX 77070

 

 

This Privacy Policy was last updated on 5/5/25 Thank you for trusting Compassionate Healing Counseling Services with your care and confidentiality.